Cancellation & Refund Policy
This policy explains how ordinary subscription cancellations and refunds are handled for SOF AI paid subscriptions.
1. Cancellation of subscriptions
Subscriptions may be cancelled at any time using a cancellation method made available for the subscription.
Two-hour cutoff: For a cancellation to become effective at the end of the current billing period, it must be submitted at least two (2) hours before the start of the next billing period. A cancellation submitted later than this cutoff becomes effective at the end of the following billing period.
Access to paid functionality remains available until the effective cancellation date.
2. Automatic renewal
Unless the booked plan provides otherwise, subscriptions automatically renew for another billing period of equal length if they have not been cancelled with effect before the next billing period begins.
3. Ordinary refunds
Fees already paid are generally not refunded on a pro rata basis merely because a subscription is cancelled before the end of a paid billing period. The paid service remains available until the effective cancellation date.
4. Exceptions and mandatory rights
Mandatory statutory refund claims, a validly exercised statutory right of withdrawal, expressly promised refunds and other rights that cannot legally be excluded remain unaffected.
5. Paddle as Merchant of Record
Where Paddle acts as Merchant of Record, payment processing, refunds, chargebacks and payment disputes may additionally be handled under Paddle's applicable buyer terms, refund policy and payment processes.
6. Contact
Questions about cancellation or refunds may be sent to contact@sofsolutionshub.com.